More than surgical skill needed to address aggressive, abusive patients

KOLOA, Hawaii — Interpersonal relationship skills is an often overlooked quality that oculoplastic surgeons would do well to develop, Eli L. Chang, MD, FACS, told fellow panelists at Hawaiian Eye 2020.
In a panel of case presentations, both Chang and George B. Bartley, MD, recalled their most difficult cases as being not surgical failures but rather emotional interactions with abusive patients or family.
In Chang’s case, a patient with congenital arterial malformation who had undergone various treatments over many years reacted in anger when he was told further treatment would

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