Plan Cost and Reimbursement Satisfaction Drive Overall Vision Plan Satisfaction Down, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Overall customer satisfaction among vision plan members has decreased in 2020, driven by a decrease in reimbursement and plan cost. According to the J.D. Power 2020 U.S. Vision Plan Satisfaction ReportSM, released today, overall satisfaction is 760 (on a 1,000-point scale), down five points from 765 in 2019. Study Rankings Aetna Vision ranks highest in customer satisfaction with vision plan insurers with a score of 794. National Guardian (790) ranks second and UHC/

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