New research suggests a letter may be all that it takes to lower the number of telehealth no-shows among older patients, even during a pandemic.
Sarah King, MD, a fellow at a geriatric clinic affiliated with Boston Medical Center, told Healio Primary Care that “despite the fact that patients did not have to physically come into the clinic, we still had a high proportion of telehealth visits for which we were unable to contact our patients.”
King and colleagues set a goal of reducing the number of telehealth no-shows at their clinic by 25% in 3 months. They interviewed patients about