Employee empowerment is key for a practice to thrive. This is achieved by providing consistent training and education, by facilitating career paths and by creating a great office culture, according to one presenter.
“Your training program needs to be consistent and efficient and provide individual accountability,” Mitchell C. Shultz, MD, said at Real World Ophthalmology.
Staff education and team training have a tangible impact on quality and on patient satisfaction and engagement.
“Remember that you are only as good as the weakest person in your team. Patients are