The best way to ensure patients are satisfied is to build a better culture among a practice’s staff, according to a presentation at Real World Ophthalmology.
Vance Thompson, MD, said over his career, he has learned that leaders need to ask themselves how they can transform the future of team and patient care.
“The answer to the question is really rather simple but also hard to execute,” he said. “It’s by how we care and treat each other.”
While it is critical that a practice does the right thing for (Read more...)