Click here to read the Cover Story, "Practice reputation management a priority in digital world."
Patients get frustrated, and when they do, they need to vent their feelings.
If the physician, the office manager, the technician or the receptionist is not able to hear their issues, nowadays, patients hastily turn to the internet and complain online. Their complaints can sometimes be quite reasonable. One of the most common is the long wait times. There is no way a practice can run on time all the time despite best intentions. Different patients have different tolerances to the amount of time