“Strive for continuous improvement, instead of perfection.” – Kim Collins
“The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.” – Harvey Mackay
What is a “customer?” In ophthalmology, we are all familiar with the usual, external kind — patients directly, plus a host of indirect customers:
For both clinical and commercial success, we have to serve these familiar customers effectively (some would say flawlessly) over long periods of time. Each expert