KOLOA, Hawaii — Ophthalmology practices need a plan to deliver the best patient experience, according to a speaker at Hawaiian Eye 2025.
Vance Thompson, MD, said the first part of creating that experience is developing a good team culture.
“The team that loves and cares for each other will create an environment where the patient feels loved and cared for,” Thompson said.
Thompson works with his team to create what he calls the patient experience cycle, which tracks a patient through every step of the surgical process from the first (Read more...)