Man, if I had a nickel for every time I have heard the phrase “the customer is always right.” I mean, am I right or am I right?
Originally “right or wrong, the customer is always right,” the phrase is credited to Harry Gordon Selfridge (thanks, Google). An American retail magnate who made his fortune with a department store in London, his philosophy has been almost universally adopted without question by businesses of all types. But is it true? Is the customer always right no matter the industry or circumstances?
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