I must admit to some envy when reading the success stories in this issue’s cover story of small practices as they successfully navigated these challenging times with an intact and motivated staff.
I remember 3 decades ago when I founded Minnesota Eye Consultants as a solo practitioner with one office, three experienced certified ophthalmic technicians, one nurse, one front desk person, one billing and finance manager, an administrative assistant and a single MD fellow. I knew every employee in depth, both professionally and personally. Practice management was straightforward and employee