KOLOA, Hawaii — When responding to negative reviews posted online, ophthalmology practices need to ensure they are not revealing protected health information, a speaker here said.
"I know it's a gut instinct and an emotional instinct, 'I want to answer that negative review,' but make sure you count to 10 and really have someone look at a review before you post it," Allison W. Shuren, JD, MSN, said at Hawaiian Eye 2023.
In one case, Shuren said, a dental practice inappropriately disclosed patient name, treatment and insurance information that were not mentioned in the original post by the