Adjusting the patient scheduling process improved patient punctuality as well as patient and provider satisfaction, according to findings recently published in Quality Management in Health Care.
“As health care providers we need to be constantly evaluating our practice and looking for ways to optimize flow (ie, minimize waste) and hopefully improve patient safety,” Jed Colt Cowdell, MD, MBA, of the division of community internal medicine, Mayo Clinic, Jacksonville Florida, told Healio Primary Care Today.
Thus, researchers tried two “simple and inexpensive” interventions
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