“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
“Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair.” – Yehuda Berg
Practices in trouble, like patients in distress, always have a chief complaint. And the most common core complaint of doctors and staff alike centers on communication:
Much inhibits great communication in the typical practice. It can be scary for lay staff
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