Every step of a patient’s journey through a clinic must be carefully considered in the current landscape of digital reviews. Patients have more of a voice and more power to influence the success of a private practice or health care system than ever before with the increasing popularity of rating doctors, clinics and appointment experiences online. From check-in to check-out, the patient experience can have a direct impact on the referral base, the bottom line and the staff morale of an ophthalmology practice.
“The voice of the patient can be heard and seen through stars, be it one
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