Every step of a patient’s journey through a clinic must be carefully considered in the current landscape of digital reviews. Patients have more of a voice and more power to influence the success of a private practice or health care system than ever before with the increasing popularity of rating doctors, clinics and appointment experiences online. From check-in to check-out, the patient experience can have a direct impact on the referral base, the bottom line and the staff morale of an ophthalmology practice.
“The voice of the patient can be (Read more...)
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