ORLANDO — The audience of Cataract Surgery: Telling It Like It Is was witness to a master class in the impact of language — clarity, specificity, frequency and timing — when speaking with a patient.
Resident training teaches you how to deal with complications, but it “never [teaches] you what to say to the patient, to the family. You want to be encouraging. You want to be hopeful but honest,” Jack S. Parker, MD, PhD, said.
Parker moderated a panel of surgeons who excel at patient-physician communication: Deepinder K. Dhaliwal, (Read more...)