NEW YORK — If patients are unhappy after their cataract surgery, surgeons need to know how to respond and how to remedy the common causes of dissatisfaction, according to a presentation at OSN New York.
One of the most common causes of patient complaints is pseudophakic dysphotopsia, comprising diffractive, negative and positive dysphotopsias.
“We try in the beginning to manage expectations,” Nicole R. Fram, MD, said. “We look at their personality type, we look at night driving checklists, we show simulations, but sometimes we’re just wrong. And so, the first step