Setting proper expectations ahead of surgery makes for “happier patients, happier staff and happier doctors,” and the foundation for all of it is clear, active communication, according to a presentation from Real World Ophthalmology.
“Communication is the cornerstone for managing patient expectations,” Sonny Goel, MD, said. “You need to be an active listener, build trust and rapport with the patient, and show empathy and compassion.”
Patients should be told preoperatively what the surgery can and cannot do and be given a time frame for results. Providers