Many patients report high comfort with health systems using AI-written portal messages, noting it gets them information quickly and reduces clinician workload.
Their comfort comes with caveats, though. Patients want both clinician oversight and transparency that AI is being used.
“Pretty much everyone in our sample recognized that this could be a helpful tool,” Kellie Owens, PhD, assistant professor in the department of population health at NYU Grossman School of Medicine, told Healio.
“[However], patients were very clear that they see AI not as something they wanted to replace human judgment or