Publication Exclusive — Unsung heroes of dry eye care: Technicians make or break a dry eye clinic

The other day I was hanging around “Sky Bar,” the tech station at SkyVision. Do you have kids? When I am quietly standing there, I am kind of like the parent driving the school carpool: After a short while you become one with the furniture, and the kids talk around you as if you were not even there. My technician teammates were chatting about dry eye patients at the time. This is not all that unusual, in that at least one-third of our patients are active dry eye patients. You can learn a lot about what it is like to care for dry eye by listening to your technicians because at the end of the day it is your technicians who are teaching your patients about their dry eye.Why don’t you join me for a little bit and let’s listen in to the conversation?